Cancellation of Product:
Unboxing video is mandatory for any product refund or replacements.
– The videos must be uploaded/ reach the support team within 24hrs of the package delivery. Support team number @ 9008413366
List of products- non- returnable
1. Baby products – lotion/ cream/shampoo/ gel
2. Beauty products– skin/ face/ hair/ bath/ shower
3. Kitchen
4. Sustainable Products
5. Gifting
6. Home Decor – Candles
Replacement is applicable but not Refund on these product categories
- accessories
- women sarees
- Tshirts And Tops
- Leggings And Jeggings
- baby bed
- baby blankets/ baby sweaters
The Buyer has the sole discretion to cancel the order before it has been processed by Fably (herein referred as “the company”) and has reached the status “Quality Check”.
In case of prepaid orders, on cancellation of the order before the “Quality Check” Status has been processed the Member shall be entitled to a refund in the following manner:
1. Once the order is successfully placed (regardless of the order status) cancellation of the same shall attract a deduction of 3% of the Invoice or Order Value, whichever is higher, towards “2% payment processing fee on Vendor”.
A Deduction of 2 – 3% of the Invoice or Order Values shall be applicable for All Cancellations, towards “payment processing fee” When Simpl Pay in 3 Payment Option is used.
2. Also for a prepaid order once in “Quality Check” Status it can only be cancelled post deduction of logistics fee (to & fro i.e forward & return shipping charges) & re-stocking fee which shall be applicable).
The above is Only applicable to the “Returnable” category of products, an Order once Shipped (i.e. Physical handover of your order to the Shipping Partner) cannot be cancelled and must be returned by Customer to Fably as per the “Return Process” upon which the Refund shall be done post Quality Assurance Checks and Re-stocking Fee of 3%, Subject to Original Condition of the Product over and above other charges mentioned.
In case of cash on delivery orders, if cancelled after Quality Check or if the shipment is not accepted upon delivery when attempted, the Member will not be eligible for cash on delivery facility for any of the future orders.
In case of orders consisting of “Non-Returnable” Goods/Item’s, the order shall not be eligible for Cancellations Or Returns, once in “Quality Check” status. Additionally, it may be noted, No Refund shall be processed for such Orders with “Non-Returnable” Goods/Items/Shipments.
Return of Damaged/Defective Product:
If you have received a Product that is defective/damaged/incorrect or the items are missing in your order, then contact the customer care of the Company at support@thefably.com or raise a ticket from the help desk as available on the your account in the Platform, within a period of 24 (Twenty Four) hours from the time of delivery of the Product/Goods/Items.
No Claims (if raised), beyond the period of 24 (Twenty Four) hours from the time of delivery of the Product/Goods/Items, pertaining to Product that is defective/damaged/incorrect or Missing items in an order shall be honored.
Replacements are subject to availability of that particular product. Batch and Price updates on replacement (if any) will be applicable accordingly. If the request for Returns/Cancellations is initiated due to a reason other than “Defective/Damaged/Expired/Wrong Product/Missing Items”, Fably shall deduct Forward and Return Shipping Charges from the Refunds and We will try to close the issue within a span of maximum 10 working days from the receipt of the product.
Refund as per the above terms shall only be applicable if the product is “Returnable” and the order is “Pre-paid”. No requests shall be entertained for the “Non-returnable” products.
Return Process:
You may raise a ticket on the Platform/ send an email to “support@thefably.com” of the Company for the return of the Product/Goods/Items. The Company may request for details such as but not limited to a picture of the Product/Goods/Items, video of the opening of the shipment, order number and shipment details etc.
The Product should be returned in the same or similar packaging as the original delivery. Please make sure that the original product tag and packing is intact. The Product must reach the Company within 7 (seven)days of the customers returns process initiation for all orders within India and 15 (fifteen)days from other locations.
Reverse Pick up:
Reverse pick up is subject to the location and applies only to Domestic customers. The logistic fee shall be applicable for the process of reverse pick up. Any logistic fee or shipping fee applies for returns or cancellation shall be deducted from the refund in case we arrange for the reverse pick up. Please ensure that the Product reaches us within 7 Days of your Returns Process Initiation for all orders from India & 15 days from other locations. Note: We urge our customer to kindly validate the credentials (ID cards) of the person before handing over the product for return.
Inspection of the Product:
The Company shall inspect the Product and on the satisfaction of the Company shall initiate the refund or replacement.
Replacement of Product:
Replacements are subject to availability of the Product. Batch and price updates on a replacement if any will be applicable accordingly.
Refund Policy:
All refunds shall be done within 7 (seven) working days/ 10(ten) days of from the date of initiating the refund. Please note that You should ensure that the Product is intact, no tags have been removed and the remains unused and maintains its original packing condition.
Full Refund will be applicable for Damaged Products / Tampered parcel Only. In case of an Exchange related to sizing or style change, the Refund will exclude the shipping charges and will be accepted only if products are returned in their original unused condition with all tags intact.
Shipping charges to be bourne by the customer for the exchange products (to and fro) We will be unable to process any returns/refunds for items that appear to have been used, worn, washed, altered, or damaged in any way.
Items sold on a discount, on sale, during a promotional period or as part of a promotional offer are Not eligible for a refund.